Refund Policy
Last Updated: January 27, 2026
1. Beta/Early Access Status
Recapfy is currently in beta/early access. By subscribing to any paid plan, you acknowledge and accept that:
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The Service is in active development and may contain bugs or incomplete features
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Features may be added, modified, or removed at any time
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Service availability and uptime are not guaranteed
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The user experience may change significantly as we iterate on the product
We appreciate early adopters who support Recapfy during this phase, and we are committed to continuously improving the Service based on your feedback.
2. No Refunds Policy
All purchases made through Recapfy are final and non-refundable. By subscribing to a paid plan, you agree to this no-refunds policy.
This policy applies to:
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Monthly subscription fees
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One-time quota reset purchases
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Any other charges related to the Service
We do not provide refunds for partial months of service, unused features, or any dissatisfaction with the Service during the beta period.
3. What You Accept by Subscribing
By subscribing to a paid Recapfy plan, you acknowledge and accept the following:
3.1 Service in Development
Recapfy is actively being developed. The features, functionality, and user interface may change at any time without prior notice. What you see today may not be what you see tomorrow.
3.2 Feature Changes
Features may be added, improved, or removed based on product direction, technical constraints, or user feedback. We do not guarantee that specific features will remain available.
3.3 Service Availability
While we strive to maintain reliable service, we cannot guarantee uninterrupted access. Planned maintenance, unexpected issues, or infrastructure changes may cause temporary service disruptions.
3.4 Pricing Changes
Pricing for Recapfy plans may change with at least 30 days notice. Existing subscribers will be notified via email before any price changes take effect on their account.
4. Cancellation Policy
You may cancel your subscription at any time through your Profile page or by contacting support.
4.1 What Happens When You Cancel
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Your subscription will remain active until the end of your current billing period
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You will continue to have access to all paid features until that date
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After the billing period ends, your account will revert to the Free plan
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Any unused quota or features will not carry over to the Free plan
4.2 No Pro-Rata Refunds
If you cancel before the end of your billing period, you will not receive a refund for the remaining days. Your access will continue until the period ends, but no partial refunds are provided.
4.3 Reactivation
If you cancel and later wish to resubscribe, you can do so at any time through the Plans page. Previous subscription history does not affect your ability to subscribe again.
5. Limited Exceptions
We may, at our sole discretion, consider refunds in the following exceptional circumstances:
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Duplicate charges: If you were accidentally charged multiple times for the same subscription period
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Technical billing errors: If a technical issue on our end caused an incorrect charge
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Unauthorized charges: If you can demonstrate that a charge was made without your authorization
To request a review of an exceptional circumstance, please contact us within 14 days of the charge in question. We will investigate and respond within 7 business days.
Please note that the following are NOT considered valid reasons for a refund:
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Change of mind after subscribing
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Forgetting to cancel before a renewal
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Dissatisfaction with features during the beta period
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Not using the Service as much as expected
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Service unavailability within reasonable maintenance windows
6. Downgrades and Plan Changes
If you downgrade from a higher-tier plan to a lower-tier plan:
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No refund will be issued for the difference in plan prices
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Your account will be credited, and the balance will be applied to future billing cycles
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You will continue to have access to your current plan until the next billing cycle
7. How to Contact Us
For billing questions, payment issues, or to request a review of exceptional circumstances, please contact us at:
Email: support@recapfy.ai
Please include your account email address and a description of your issue. We aim to respond to all billing inquiries within 2 business days.
8. Governing Law
This Refund Policy is governed by the laws of Portugal and the European Union. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution procedures outlined in our Terms of Service.
If you are a consumer in the EU, you retain any mandatory consumer protection rights granted by the laws of your country of residence.
9. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of any material changes by:
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Updating the "Last Updated" date at the top of this policy
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Sending an email notification (if you have email notifications enabled)
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Displaying a prominent notice in the app
Your continued use of the Service after changes are posted constitutes acceptance of the updated Refund Policy.
This Refund Policy was last updated on January 27, 2026.